[Resolved]  Eureka Forbes — i am complaining about your product service (dr. ag magna uv)

Address:R.Jeiganesh, 105H1, Kilattadi Road, Coonoor, The Nilgiris.

Sir, dr. Ag magna uv water purifier is working in my residence at coonoor, the nilgiris, tamilnadu. Water purifier sl. No [protected] is working under annual maintenance contract. We are using water purifier water. Recently, during rainy days my children were affected by jaundice disease. For changing cartridge, i have contact your service engineer number [protected]. No response. I have spend more money for my children. Really your product is good, so i am using continuously. But your product service is very worst. I hope you will send proper and responsible person for attending the service in future.
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Jun 3, 2019
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Apr 27, 2019
Eureka Forbes Customer Care's response
Dear Customer,

Kindly share your registered contact number & customer ID here. I'll have my team get in touch with you at the earliest to address your concern.

Regards,
Anita
Verified Support
Apr 30, 2019
Eureka Forbes Customer Care's response
Dear Customer,

I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.

Regards,
Anita
Verified Support
May 03, 2019
Eureka Forbes Customer Care's response
Dear Customer,

As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.

Regards,
Anita
Complaint comments 

Comments

I have logged complaint on April 14th on 15th a person was depeted from your office for servicing but the person left saying he would get the parts for replacement till date it is unattended when I called he says he is coming, nevertheless it is unattended, please do the needful as early as possible as it is not in working condition .

Eureka Forbes Customer Care's response, May 11, 2019
Verified Support
Dear Darshan,

Request you to send in your registered contact number or customer ID. I will have my representative connect with you for further help.

Regards,
Priya
Eureka Forbes Customer Care's response, May 13, 2019
Verified Support
Dear Darshan,

I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.

Regards,
Priya
Eureka Forbes Customer Care's response, May 29, 2019
Verified Support
Dear Darshan,

As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.

Regards,
Priya

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