Eureka Forbes — I have purchased AMC from Eureka Forbes application but I didn't get any service from them

I am using the Eureka Forbes Amaze purifier, The warranty of the product just got expired about 2 months ago. The product is not working, It is not purifying the water. I purchased AMC from for repairing the machine. In AMC it is mentioned that they will provide service within 48 hours. I purchased AMC on 2 August and from that, I continuously called them asking them to provide the service and repair the machine every time they are saying I will post the remainder and the technician will visit tomorrow but no one visited regarding my service request. I felt to be cheated here because I already paid the money and didn't they get service yet. I want to request through this platform please take some action against this company.