[Resolved] Eureka Forbes — I want a duplicate bill

Archana hanumantharaya

from Bengaluru, Karnataka

Address:

No 24(new), 1st floor, 8th cross, swimming pool extension, Malleswaram, 560003

I have misplaced the original bill. It's just 6 months since i got the water purifier installed and it's stopped working. When i contacted the sales representative he sent the service guy and i told him that the bill is misplaced. So after hearing that he told me that the filter has to be replaced and i should show the bill or i have to pay. I told him the registered mobile number also but he is not agreeing. I have many appliances at home and i know that when we book a complaint they just ask the registered contact number and they will get all the details and they will never ask the bill. My registered mobile number is [protected]. Send a duplicate copy of the bill or i will file a complaint in the consumer court.

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Mar 13, 2020

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2020

Eureka Forbes Customer Care's response Dear Archana,

I truly understand your disappointment due to the experience you've had. I've escalated your concern to my team in Bengaluru. Be assured, they'll soon get in touch to assist you further. Request your patience in the meantime.

Regards,
Piyush

Feb 05, 2020

Updated by Archana hanumantharaya I want to be contacted only after 6 pm because I will be working and won't be able to attend calls

Verified Support

Feb 11, 2020

Eureka Forbes Customer Care's response Dear Archana,

I have received a feedback from my team that your concern has been resolved. You may get back to me in case of any doubts.

Regards,
Piyush