[Resolved]  Eureka Forbes — increase of amc charges

Sir
Usha agarwal. Customer since 2008.
Model of machine: aquaguard gold nova.
Machine no. :
Last contract no.in 2016 : 26347674
Customer code : [protected]
My mail id : [protected]@gmail.com
Ph. No. : [protected]

Sir,
I am very disappointed with your company's (Eureka forbes) approach. This is not fair that company increases the annual maintenance charges every year. We are not able to pay such increased amount. For last 2 years from 25/5/2016 to 24/5/2018 we paid rs.3175/- as a maintenance amount. Today i received a call from your service centre for contract renewal, he said that i have to pay rs. 3440/- for 2 years by 30th april 2018 or from next month i. E. From 1st may 2018 the amount is going to shoot by rs.450/-. This is really worse. It means i have to pay rs. 3890/- as amc.
How can we pay this increasing amount?
When we purchased your water purifier in 2008 your representative didn't inform us about this increasing amount every year for maintenance. That time we would have given a second thought about purchase of your company's water purifier. Please don't increase the annual maintenance charges every year.
Kindly take the action on this complaint as soon as possible. Otherwise we have to ban on purchasing your products.
Waiting for your response and immediate action.
Thanking you
Regards
Usha agarwal