Eureka Forbes — Inefficient Service of Aquaguard | |||
I had serviced my aquaguard in April, 2015. Then i was out of town for 3 months due to office work and when now I'm back I have found out that the water is a little muddy. So i called up Eureka Forbes, they are saying that i'll have to again pay the maintenance charge but i have already payed Rs 800 in April and clearly they haven't serviced the aquaguard well enough. Was this information helpful? | |||
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Eureka Forbes customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
I had purchased the Aquasure Xpert RO Water Purifier last year in August and have been getting serviced at proper intervals.
Now again when the water quality degraded I called for service and on checking the person said that the membrane needs to be changed but for that you will have to buy an AMC.
When I asked that this is included in Initial Warranty by the company and since the product is still in warranty, I should get the membrane replaced with a new one. To this they are saying that you would get it replaced by an old recharged one, and that too when available with them.
(Please Note: I also have purchased the extended Warranty for the product while purchasing the machine which they are saying is void and cannot be claimed. Even though I have proper bills and documents.)
(Complaint No: [protected]), Mobile-[protected].
Best Regards,
Lokesh Amlani
[protected]
Now again when the water quality degraded I called for service and on checking the person said that the membrane needs to be changed but for that you will have to buy an AMC.
When I asked that this is included in Initial Warranty by the company and since the product is still in warranty, I should get the membrane replaced with a new one. To this they are saying that you would get it replaced by an old recharged one, and that too when available with them.
(Please Note: I also have purchased the extended Warranty for the product while purchasing the machine which they are saying is void and cannot be claimed. Even though I have proper bills and documents.)
(Complaint No: [protected]), Mobile-[protected].
Best Regards,
Lokesh Amlani
[protected]
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Regards,
Eureka Forbes Team