[Resolved]  Eureka Forbes — Issue with Customer Service

Address:400077
Website:eurekaforbes

Registered A compliant on 18-Nov-16 [protected]. The guy came for annual repair service. He replaced filters and reinstalled the machine while doing the same he changed the position of inlet and outlet pipes resulting in water leakage on contacting him to maintain the original position he informed us there is problem with your pipe it will cost 120 rs to replace. We asked him why you need a money to restore the pipe as it was before. The machine stopped working next day. We complained to his manager and he sent his assistance next day. He restored the pipe position without any cost but said the adapter has burnt due to power fluctuation and he is not sure when can he get it as there is long process to order it. I am spending on getting bisleries from 18-Nov.
There seems to be no one answerable and no one cares. Please ask the required persons to take immediate and swift action. This is tarnishing your brand chnage. If you do not change ; change will change you,
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Jan 21, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Dec 21, 2016
Eureka Forbes Customer Care's response
Dear Niranjan,

I understand your disappointment and will surely help you with this. I have forwarded your issue to my team at Rajawadi and they will contact you soon.

Regards,
Priya
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