[Resolved] Eureka Forbes Ltd — Water purifier in warranty having problem | |||
I purchased Eureka Forbes infiniti water purifier in july 2013. (Machine is under warranty). I had lodged a complaint with customer care on 17th jan that the water flow through outlet is near zero and the machine is giving beeps indicating problem in the machine. After lot of calls a technician arrived on 25th opened the machine and said that probably a part is defective and would come back. Till date ie., 30th jan we have been calling daily and he has not turned up. Eureka forbes redressal step 2 does not take the complaint no. given on phone in step 1 and would want an online request again under step1 which appears that the company only wants to show that the complaint has been received later and not on the original date. I think i have purchased a problem for life instead of a friend for life. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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have lodged complaints six to seven times, but each time service people come
and repair but till now the problem has not been solved. I have requested to
change the product. About ten days back they come and serviced, but service
people are saying that problem is occurring due to low pressure of water due to
inadequate height of water tank. I have shown the height of water tank to the
people at the time of installation. They told that Aqua Guard Enhance UV will
work with this height without any problem. Two days back, once again the same
problem occurring. Water is not lifting in the Aqua Guard. Once again contacted
service people. They have told that it is not possible to change the product,
only they can repair the problem. Tomorrow they will repair and go. After few
days once again, same problem will occur. I don't know what to do with Aqua Guard?
Whether I can sue them in consumer court and advertise not to buy Aqua Guard? I
don’t know why Eurekha Forbes is hesitating to replace the product when the
product itself has some problems. I am totally disappointed with the services
of Aqua Guard.