[Resolved]  Eureka Forbes — Membrane expires before prescribed filtration limit of 6000 litres (Within 5 months) of aquaguard geneus - twice - reg.

Address:	Kolkata, West Bengal, 700098
Website:	www.eurekaforbes.com

Sir,

This is to inform you that i have purchase aquaguard genius water purifier machine in january 2016 and bought amc of the same in january 2017. My aquaguard genius machine's membrane expired as informed by visiting technicians of aquaguard within 5 months and without filtering the prescribed limit of 6000 litres. I have lodged many complaint of non-functioning of machine (At least two or three times in a month). The technicians firstly made me change iron filter and other parts in just 3 months of amc. I have to call technicians in every fortnight which shows the failure of the machine. But this time they are asking me to change the membrane in my cost i. E. Rs.2200 in spite of paying the amc charge of rs.5600 and change of iron filter in my cost, which seems the injustice to a customer and failure of amc. They are simply saying that machine filtered more than 6000 litres, which seems totally false. It is pertinent to mention here that i have changed my earlier membrane after 11 months of purchase of new machine last year and this year after amc was done, the membrane is not working in just 4-5 months (That is also in disturbing mode in every fortnight).. I felt cheated by purchasing this machine and that too by buying amc.

Please look into the matter urgently as my aquaguard has not been working since last month.