[Resolved]  Eureka Forbes — Mental & physical harassment : defaulter product

Address:	Mumbai City, Maharashtra, 400070
Website:	www.eurekaforbes.com

This is pertaining to a eureka forbes water purifier (ro + uv + uf) bought five months back. i spent good money considering it will be a good product with short tat for servicing. but since last month the product stopped working.

Situation
1) the product was continuously leaking and there was a water wastage which
O important to us in water scarcity scenario in mumbai.

2) i took the risk of switching it off and i got a severe shock


3) last 24 days i m buying water bottles to survive.

Response from eureka forbes

1) i logged in my first complaint (no:[protected] and called thrice in a timeline of 15 days, every time got an assurance as my product is under warranty but no one turned up or called.

2) in my 4th call, i have been issued a new complaint no. 88269194 by deceiving me as i have been issued an urgency complain. but no one has turned till today after repeated calls

3) today (24th july 2016) i finally called up to know the escalation process, but i have been deceived again with an assurance of service by tomorrow, when i have requested for interaction with superior, i have been deceived again & had been put on voicemail.

This is causing severe distress, i am not able to focus on my work mentally and physically i have experienced the hazards of the product.

I have reached to this extent to put my complain forward to this platform.

I request sincere help

Best regards
Salman
+91 [protected]