[Resolved] Eureka Forbes — mineral cartridge is not working and amc services is very poor.

sksdvc

from Delhi, Delhi

Address:

Bardhaman, West Bengal, 713213

I have a water purifier dr. Magana hd ro + uv. I have through an amc vide contract receipt no.[protected] dated 16/06/18. But it is very unfortunate that the service team has disappeared after signing the contract. After several complaints one mechanic has come and replaced the cartridges with annoying behavior. It is almost past 4 months but no one has come for service. The mineral cartridge is not functioning and other cartridges also have to check.
Therefore it is requested to take immediate necessary action against that amc party and to send a expertise engineer to do the needful for that water purifier.

The amc contract is attached.

Regards,
S. K. Saha
[protected]
[protected].

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Mar 13, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

Eureka Forbes Customer Care's response Dear Mr. Saha,

I have asked my team from Durgapur to get in touch with you. They will do the needful as soon as possible. Request your patience meanwhile.

Regards,
Anita

Verified Support

Feb 07, 2019

Eureka Forbes Customer Care's response Dear Mr. Saha,

I understand that my team has resolved your concern. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Anita