[Resolved] Eureka Forbes — motherboard cannot be fixed need to replace by 8000

Debanjan291989

Address:

Gorabazar, 742101

Hi,
My parents has health issue. So we bought doctor plus water purifier. Currently it was not working so I contacted official service person. He suggested to buy new mother board and told that this morher board eurekaforbes won’t fix and asking for 8000. Every year we have to spend almost 6000 for this purifier and the service person force us to buy some parts every time.

I just asking is it the way of doing business? If you say so, i will switch to somw other product from different company and go to consumer forum.

Attaching the service person name and part which suggested replacement and not to fix

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Jun 13, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

May 11, 2019

Eureka Forbes Customer Care's response Dear Debanjan,

Kindly send in your registered contact number or customer ID here. I'll have my team connect with you at the earliest for further assistance.

Regards,
Priya

Verified Support

May 13, 2019

Eureka Forbes Customer Care's response Dear Debanjan,

I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.

Regards,
Priya

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Comments

Debanjan291989

Hi,
As my parent need this, they already fix the issue by paying 9000. It is really ashamed to see how you in the name of big company and assurance looting the money of common people. i work out of my country, if you want to help seriously and inspect the issue, please call my mothers mob for further clearification.

send me email on my email id so that i can give u my home phone no :

email id : [protected]@icloud.com

Debanjan291989

Please call to my mothers mobile no : [protected].

We are not sure about the consumer number but yes we have all the bills and detail.

Please speak to her in bengali language. She might not be able to speak in hindi/ english. This ia my request.

Thanks.
Roy

Eureka Forbes Customer Care's response, May 14, 2019

Verified Support

Dear Debanjan,

I have shared your details with my team in Berhampore. They will soon get in touch with you. Request your patience.

Regards,
Priya

Eureka Forbes Customer Care's response, May 22, 2019

Verified Support

Dear Debanjan,

A representative from my team tried contacting you on the provided number but call went unanswered. However, request you to send in your complete address and product details as it will help me have the relevant team connect with you.

Regards,
Priya