Eureka Forbes — My AMC money adjusted in other s model

Address:

103/66 madhyam marg mansarovar mansarover jaipur302020sioo

I have EUREKA Forbes acqua guard RO model Total SENSA purchased in 2010. In Jan 2023 it got technical problem so I complained to Acqua Guard customer care and from their local agency situated near Tagore public school one Technician named DINESH SHARMA attended my RO TOTAL SENSA and advised me to take AMC for two year. I agreed and transfered asked money through UPI and Rs 12805/ was transfered on 1/2/2023 in the name of MAMTA sharma For AMC acqua Guard. They gave me a invoice of Rs 11600/ but instead of Total Sensa they adjusted AMC money in Xpert RO which is not with me in jaipur model expert is in LUCKNOW with my daughter.She purchased recently
When asked to DINESH sharma 1st he said mistake of office and assured service will be provided to you. One year they provided service to me. so no problem but now that local agency is closed and acqua guard has given agency to one another one named green aura and they refused to provide AMC service to me.. Why ? As AMC is not for TOTAL sensa.
That technician DINESH sharma is working now in green aura. Asked him then he said after 10 yr the model cannot be given AMC. If 10yr model sensa can not be given AMC then why he took money and assured service.
NOW I have two queries
1. if Total sensa was not for AMC then why they took money and even if taken money then must have returned it back why adjusted in model not with me and is in lucknow.
2 Why they provided service for a year?
3 Taken Rs 12805 but given invoice of 11600 why?
Now acqua guard for which money taken either must provide AMC service or return my money.
and why excess money taken must return it
I have 3 times talked to your customer care and told the same but no action till date
Dr Santosh NAVEEN
103/66 madhyam marg mansarovar jaipur 302020