Eureka Forbes — my aquaguard reviva 50 not working for the last 4 months

Address:

New Delhi, Delhi

Sir/Madam, My name is Maneesh Chaudhary. I stay in Uttam Nagar, New Delhi. I bought my Aquaguard Reviva 50 RO on 18/01/2015 from DBS Technology, Shop No.144, Plot No. 8, Dwarka. This RO worked properly only for 2 months. After that a problem developed and it filter a very small quantity of water in a day. I complained about it through the Aquaguard helpline no. A person came from the Aquaguard office, checked it, told that its membrane is choked and it hadd to be replaced, and he will return after bringing its membrane. But he never returned back. I again coplained about it, another person from Aquaguard office came. He told that he would come again with the membrane, but he never came back. A few days later I again put a complaint through the Aquaguard helpline no. They gave me the complaint number but no person has arrived after that. It has been over a month since I put my last complaint and contacted them many times for the problem. They say they will send someone but till date no one has arrived. It has been 4 months si ce my RO is not functioning. Initially when I bought this product I was convinced that it is a very nice company and is always ready to look after its customers. But I find the exactly opposite. I request you to look into my RO problem and rectify it as soon as possible. The following are the details about my product: Model: Aquaguard Reviva RO 50 Purchase date: 18/01/2015 TIN No: [protected] My Address: B-64, Old Janki Puri, Uttam Nagar, New Delhi - 59 My mobile no: [protected]