[Resolved] Eureka Forbes — My personal number tagged by Eureka Forbes for their representative

Mugdha Gajare

from Delhi, Delhi

Address:	Mumbai City, Maharashtra, 400016
Website:	Eureka Forbes

I am lodging this complaint as Eureka Forbes have tagged my personal mobile number to a Eureka Forbes representative named Pavankumar. Because of this I am receiving several calls from different clients of Eureka Forbes - approx 7-8 in a day. Its extremely disturbing and also harrasing as I have to keep telling each caller that its a wrong no and the give him the aforesaid brief. When I tried to lodge a complaint with Eureka Forbes customer care, they refused to take it saying they cannot register this complaint and I need to block the calls. However, its not about blocking one no, its different callers everytime and unless I answer the call how can I understand that the call is for Eureka Forbes. It is a pathetic advise given by them. I am writing to you to help me escalate this to the right authorities of Eureka Forbes so as to have a quick correction done in their database.

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Mar 30, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2017

Eureka Forbes Customer Care's response Dear Mugdha,

This shouldn’t have happened. Please share your customer ID with me and I will have my team look into your issue on priority.

Regards,
Piyush

Verified Support

Feb 13, 2017

Eureka Forbes Customer Care's response Dear Mugdha,

I am still awaiting your customer ID. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Piyush

Verified Support

Feb 22, 2017

Eureka Forbes Customer Care's response Dear Mugdha,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Piyush