[Resolved]  Eureka Forbes — need filter replacement on amc plan

Address:

105 Mayitri Enclave Apartments, 14th main, 39th D Cross, Jayanagar 4th T Block, 560041

Hi team,

Last year november end, there was a problem with my filter and we requested for a service.

The service guy said that the filter is spoilt and he has to put a new one and it will cost 4200 something and we agreed to pay and get the filter replaced. He insisted to buy amc plan for another 1500 odd rupees so that next time there is a problem in the filter, they will replace the filter for free. We agreed to him and brought the amc contract.

Today we had some problem with the water purifier and requested for a service and knew that we have the amc contract valid and if there are any filter replacement required, we can get it done for free.

The technician visited us (Not sure if he was from company) mentioned that you need to pay for the filter and again pay around 5000 rupees as in the previous contract you replaced the filter already (Without looking at any reference and mentioned your contract will end in next 10 days, when i have the contract valid until 29-nov-2019).

Last time when the technician came and insisted for amc plan, smarty wrote that we have done the filter replacement on the same day that we brought the amc contract. When we paid for the filter and amc contract separately how can we be told that we have done the filter replaced? How unfair is this? When they provided only a silly contract paper and no where in the eureka forbes teams have the data saved in their database and they rely on a hand written comments from technicians. The technician gave us only one bill which has 5220/- rupees and wrote filters replaced. If we were told about this earlier, we wouldn't buy the contract. What is the benefit if we have to pay for the filters everytime? And only twice the technician came and serviced the filters[it would have costed me less than 1000 rupees where i was asked to pay 1500 extra] would i calculate before buying a contract? In no way this amc contract gave benefit to me. When the technician mentioned, in next one year i can get a free filter replaced for once, how can he come now and say we have already replaced???

I really need an answer for this and need a free filter replacement done. I wouldn't mind posting the bad experience i had with eureka forbes in public and provide a bad review as its true.

Regards,
Shwetha