Eureka Forbes — Need money back / service request not closed/ request no. [protected] and cust-id is [protected] dated 18/06/2015 | |||
The said request is yet to be closed & now we don't want this to close anymore. Your replacement unit arrived yesterday & your service person today whom did not let do anything. We have been practically begging your service from last 14 days...Not anymore!! Your service persons visited once only & did nothing to solve the problem or replace the defective unit. We in continuous touch with your people but they have promising dates only & doing nothing to solve the problem from last 14 days. There have been no replies to my emails from your customer care! The unit was installed hardly one month back when it started showing problems. Is this famous eureka brand quality!! Not to mention your service (If it can be called such) which is pathetic to say the least. Now, there had been enough of phone calls & requests...I demand money back..Take away your crap units immediately or i will take legal action in consumer forum. Plz note that i[censored] don't heed to this i will take legal recourse. Regards, Basanta kumar barman Guwahati Was this information helpful? | |||
 2 Comments | |||
Comments
Hi Rupanjali,
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
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We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team