| Address: | Reet Enclave, Flat 4A, 41-A Peary Mohon Roy Road, P.S. Chetla |
From:
Susanta Adhikary (Consumer)
Reet Enclave, Flat 4A,
41-A Peary Mohon Roy Road,
P.S. – Chetla, Kolkata – 700027
To:
My Reliable Team of “Eureka Forbes” (Service Provider – Paid)
B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen,
Off Ganpatrao Kadam Marg Lower Parel, Mumbai - 400 013, India.
Subject: Urgent Service Request Resolution and Future Course of Action
Dear Team Eureka Fobes,
I hope this letter finds you in good health. I am writing to bring to your attention the persisting issue with my service request, as well as express my deep concern regarding the quality of service provided by your company.
On August 25, 2023, I initiated Service Request number CM[protected] for the re-installation of my Green RO water purifier. I would like to emphasize that I have already paid for an Annual Maintenance Contract (AMC) to ensure the proper functioning of this essential appliance. Regrettably, my request remains unresolved, and I have yet to receive the service that I have paid for.
Furthermore, it is with great disappointment that I highlight the lack of attention and customer care exhibited by your disgusting service team. Their apparent disregard for registered service requests, whether attended to, solved, or pending, is indicative of a concerning issue within your team management policy. Harassing consumers in the name of Customer Care not only tarnishes the reputation of your company but also raises legal concerns.
As a paying consumer, I have the right to expect prompt and efficient service, especially when I have fulfilled my financial obligations through the AMC. It is imperative that my Green RO water purifier be brought to its best working condition through re-installation as a paid service, as originally requested.
Presently, my family is facing medical urgency and is under doctor’s treatment. As a human being, you must agree that harassment for drinking water by your company management is just extending extreme pain to live a normal hygienic life intentionally.
I would also like to know also, why I should not claim this extended delayed period as a validity extension for my existing paid AMC duration. Now, I do expect/demand this too.
In light of these ongoing issues, I kindly request the following actions:
a. Immediate Resolution: I urge you to expedite the resolution of Service Request number CM[protected] without further delay. I believe this is not only my right as a customer but also a testament to your company's commitment to customer satisfaction.
b. Transparent Communication: I request regular updates on the progress of my service request and a clear timeline (+/- 24 hours) for its completion. Transparency in communication is crucial in maintaining a positive customer-company relationship.
c. Rectification of Service Team Conduct: It is vital that your company address the behaviour of the service team and implement measures to ensure that such issues do not recur. A professional and courteous approach towards customers is essential.
d. Future Service Assurance: To prevent such issues from arising in the future, I suggest instituting a customer feedback mechanism and regularly reviewing and improving your service procedures. This proactive approach will contribute to enhanced customer satisfaction.
Please consider this letter as an earnest appeal to resolve my immediate concerns. However, if the issues persist or if there is no satisfactory resolution within a reasonable timeframe, I will have no choice but to escalate this matter to higher authorities and, if necessary, seek legal redress.
I believe that your company values its customers and takes their concerns seriously. I trust that you will address this matter promptly and professionally. I look forward to a swift resolution to my service request and a more positive experience with your company in the future.
Thank you for your attention to this matter.
Sincerely,
Susanta Adhikary (Consumer)
Product Description:
AG TOTAL ENHANCE GREEN RO WP (NEW)
Product Sr. No:
[protected]
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