Eureka Forbes — Neither product received nor refund

Address:

Bangalore, Karnataka

I have purchased a product online on the 11th of June 2015 under the guidance of Eureka sales person Raju. My Customer ID is [protected] My Transaction id is 57811 Product Name: EUROCLEAN WET & DRY Order Form No. [protected] Name: Sandeep PinCode: 577201 Place: Shimoga Mobile: [protected] email: sandeep.[protected]@gmail.com Employee Code: 9080086 I was assured that I would get the product within 7 days. And it's been almost 1 month and I am running from pillar to pillar just to know the status of my order and no one has the answer. I have called up the customer care several times, and the response I get was "we're taking a complaint and someone would call you within 24 hours". But so far, nobody has called me up. I was also given a number to call ([protected]), but nobody answers it. Because of this irresponsible attitude, I cancelled my order and it's been over a week and yet they don't have any status of my refund. Each time I call they say the same thing, "someone would approach me". I have neither got the product nor the refund.