[Resolved] Eureka Forbes — New installation - aquaguard enhance ro

Shallu Goel

from Noida, Uttar Pradesh

Address:	Gurgaon, Haryana, 122018
Website:	Dr Aquaguard

Dear Sir/Madam

This is to bring to your notice the pathetic customer service experience that eureka forbes is giving to new customers. I bought Aquaguard Enhance RO model on last week. I called customer care 39883333 on 10th May, 2017 and requested for installation. The request trail can be traced using mobile number [protected]. Since then I am calling almost everyday but nobody turned up till now for installation. I am using Kent water RO at this moment and frankly speaking, never faced issues with customer service. I am planning to return the aquaguard RO and will buy something else as I am afraid of the kind of service I am going to get. Pls use this email for training your customer care people as only thing they are doing is to mislead the customer with mocked up explanations. After four days of followups, they told me that there is a technical issue going on for last 4-5 days.

Regards

Sanjeev Gupta
[protected]

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Jun 23, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

May 15, 2017

Eureka Forbes Customer Care's response Dear Sanjeev,

I have shared your request with my team at Gurgaon. They will contact you soon to install your product.

Regards,
Priya

Verified Support

May 16, 2017

Eureka Forbes Customer Care's response Dear Sanjeev,

I've been updated by my team that your concern has been addressed. Thank you for your support and have a nice evening!

Regards,
Priya