[Resolved] Eureka Forbes — new unit aquaguard geneus plus button not working

K-K

from Vijayawada, Andhra Pradesh

Address:	Krishna, Andhra Pradesh, 520004
Website:	www.draquaguard.co.in

Dear sir/ madam
I have bought a new aqua guard geneus plus online from eureka forbes website. I received unit in a good condition but after opening it for installation today the mineral modulator up and down button are not working properly. Inspite of buying it online at a higher price in the company website i got a defect unit. I request you to kindly replace the unit immediately and do the needful.

Regards
Kiran k pasupuleti
[protected]
Vijayawada.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Oct 11, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Sep 08, 2017

Updated by K-K Oh now water is getting leaked behind the unit. It's damn disappointing with Aqua guard product. Disgusting!!!

Sep 08, 2017

Updated by K-K Cancelled the order and went for a refund. Considering good service ordered this product with lot of hope and regretted. Now realised yhat Aqua guard is no different from other water purifier products. Can Somebody please share your experience with any alternate good water purifier available in the market...

Verified Support

Sep 09, 2017

Eureka Forbes Customer Care's response Dear Kiran,

I've shared your details with my team & briefed them about your concern. Be assured they’ll get back to you for further assistance.

Regards,
Priya

Sep 21, 2017

Updated by K-K Very sad to say that your service is very poor and till date there is no response from your team to arrange a pick up for the unit from my home for a refund. I observed that you are very enthusiastic till the customer purchase the unit after that it is vice versa.

Oct 01, 2017

Updated by K-K It's almost a month now and these eureka Forbes people not yet taken back the unit from my home and forget about refund amount. Now they are not responding as usual.

Related Eureka Forbes reviews

View all 7768 Eureka Forbes Reviews

Comments

K-K

from Vijayawada, Andhra Pradesh

It's almost a month now and these eureka Forbes people not yet taken back the unit from my home and forget about refund amount. Now they are not responding as usual.