[Resolved] Eureka Forbes — No response to Service request for the past 4 months

ArunAdhi

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

Eureka Reviva RO unit is under repair for the past 3 months, due to hose cut and Water leak from water inlet hose. The problem was reported to local service network and also booked service request using [protected] mobile facility. No doubt the service calls are booked but no one is reporting / attending the unit. In spite of repeated followups the service is denied for the unit under valid AMC till 09/03/2017.Appending AMC contract receipt for your quick reference. I am seeing Eureka team is very aggressive in sales, interested in making AMC but denying service, keeping the customer requirements as a secondary priority. The simple service request is being delayed for the past 3 months, and due to this inaction, we are forced to buy bottled water from market, putting us in trouble.

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Jun 6, 2017

Complaint marked as Resolved

I switched over to a new machine of the same brand.

Eureka Forbes customer support has been notified about the posted complaint.

Jul 27, 2015

Updated by ArunAdhi Alike complaints, There seems to be No response to Service requests too.

Arun
[protected]/[protected]

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Comments

Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Hi Arun,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long-term relationship with you.

Regards,
Eureka Forbes Team

ArunAdhi

from Chennai, Tamil Nadu

Thanks for your comment on my complaint.
But wherever I complain, I get standard replies.
I initiated a service request( A free service/ 3 months under AMC was in due).
I got a reply that the technicians will attend to the request within 2 days.
But I've not got any call. I request you to please take note of my contact numbers, so that your valuable service initiative doesn't get misdirected due to miscommunication.

Arun
[protected]/[protected]