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[Resolved]  Eureka Forbes — no service for eureka geneus water purifier

Address:Civil Lines, Jaipur, Rajasthan, 302006

An amc for the purifier was drawn in delhi in jan 2018. I moved to jaipur in aug 2018 and the purifier was installed after i gave a call at the call centre. Thereafter, nobody has bothered to provide the mandatory services under the amc despite multiple call and raising service request at the website (Service request no. [protected] dated 13 aug 2019) after about a dozen calls in the past month a representative of classic services jaipur visited and asked for amc details. After providing the details it was informed that the services will be provided the next day. It is now over a week and despite calls no one has bothered to provide any service. Eureka has the most pathetic services that i have encountered, i would request a refund of the amc amount.
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Nov 4, 2019
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Sep 28, 2019
Eureka Forbes Customer Care's response Dear Customer,

Your details along with your service request have been shared with my team in Jaipur. They will do the needful as soon as possible. Request your patience meanwhile.

Regards,
Anita
Sep 28, 2019
Updated by Ash_M Thank you very much. My complaint has been addressed.
Verified Support
Sep 29, 2019
Eureka Forbes Customer Care's response Dear Customer,

You're welcome. I am happy your issue has been addressed and resolved. Do get back to me if you need any other assistance.

Regards,
Anita
Complaint comments 
4 Comments

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Comments

Thank you very much. My complaint has been addressed.
Reply
Aquaguard water purifier no water was flowing. Technician visited but failed to rectify the problem. Now slow water flow is very very slow. No action even after repeated complaints. Even no response from eureka forbes customer care service. I have never seen such worst service.
Reply
Eureka Forbes Customer Care's response, Oct 12, 2019
Verified Support
Dear Susil,

Please send in your registered contact number or customer ID. My representative will get in touch to help you further with your concern.

Regards,
Anita
Eureka Forbes Customer Care's response, Oct 15, 2019
Verified Support
Dear Susil,

I am yet to receive the requested details from your end. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Anita
Eureka Forbes Customer Care's response, Oct 16, 2019
Verified Support
Dear Susil,

I am yet to receive the requested details from your end. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Anita
AMC service was due in August 2019 but no one has showed up. This is not the first time this is happening. Your service contractors are quite indifferent except when renewing the service contract. Even your complaint website does not care for short complaints. It is a pity. Then why do you keep sending me emails asking me to register for AMC?
Reply
Eureka Forbes Customer Care's response, Oct 12, 2019
Verified Support
Dear Shanta,

Kindly send in your registered contact number/customer ID here. I'll surely have someone from my team get in touch with you for further help.

Regards,
Anita
Eureka Forbes Customer Care's response, Oct 15, 2019
Verified Support
Dear Shanta,

I am still awaiting the requested details. Kindly provide the same so that I can have my team get in touch with you to address your concern.

Regards,
Anita
Eureka Forbes Customer Care's response, Oct 16, 2019
Verified Support
Dear Shanta,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any further query. Thank you and have a great day!

Regards,
Anita
Harassment = Eureka Forbes

My name is Kapil Sethi and Contact No [protected]. Why my AMC not renewed inspire of getting the full amount.

Pathetic Services
Reply
Eureka Forbes Customer Care's response, Oct 12, 2019
Verified Support
Dear Kapil,

I have sent your details to my team in Ahmedabad. Be assured, they'll get in touch with you at the earliest to further assist you.

Regards,
Priya
Eureka Forbes Customer Care's response, Oct 16, 2019
Verified Support
Dear Kapil,

I have received a feedback from my team that your concern has been resolved. You may get back to me in case of any doubts.

Regards,
Priya

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