Eureka Forbes — No Show From Eureka Forbes Representatives

Hi, This is to bring in your notice about the several calls I made to your various Sales Specialists on the various dates and I got the NO SHOW from your so- called technicians. I bought a Water Purifier on 11th Apr 2015, but it delivered on my address on 16th Apr 2015, for which I paid 15, 490 INR from the cheque no: 576775, 576776, 576777 respectively . After paying the amount i expected quick service, which never happened. Masroof (dr. aqua guard) his contact no: [protected], visited my home 110/3, Zakir Nagar, Okhla. Delhi and assured me that everything is fine even he checked the water pressure and gave his consent to fix the machine in my kitchen. after few days Bashir- a plumber from aqua guard, visited and denied to fix the machine saying space crunch, on being told that Masroof has already checked the place, Bashir spoke in the most attitudinal voice that you better call masroof . I called Gaurav Kr. Singh- Sr. Sales Representative ( contact : [protected]) and Mr. Shanawaz but in vain. Now i simply request for the refund of my money at the earliest possible, failing to which i am forced to go with the legal proceedings. I am not at all in mood of entertaining your rude plumbers/technician/ dr. aquaguard at any cost. Kindly let them complete all the parameters of customer relationship training. Eureka Forbes has disappointed me so deeply now I will think before recommending it to anyone. Lastly, I would request you to refund my money and train your low-graded plumbers how to communicate with the customers and not to fall into arguments with customers, as one of them has already tried my patience. My Concern: When you don't have to provide services then why make a propaganda of No-Show? It only irks the customer and also make us lose our valuable time. I would no more entertain any illiterate gross speaker from your end. Lastly, Would appreciate if i would get my refund of 15, 490 at the earliest possible. Regards, Aurain Zakir [protected]