Eureka Forbes — No water filter services - S. no. [protected]

We are escalating with a deep regret suspecting Very Big Fraud in the service section as assigned service providers are not giving priority to assigned complaints & spoiling the brand image of Eureka Forbes.
Having faith in Aquaguard products, a year back we had bought Aquasure Prime UF+UV water filter from one reputed electronics store Digi 1 at Kalyan West.
After one year immediately the service provider renewed AMC & took standard charges. Since last one month the unit was signalling issues however not taken seriously considering water issues at our end.
Last week we contacted AMC area service provider M/s Sai Shraddha who deputed Technician for complaint resolution. During this service he removed one part saying it is not required & you have been given an old model. This was a surprise to us & we kept informed service provider coordinator Ms. Kavita.
Since the last five days we have been spending on mineral water as the deputed technician could not streamline the filter issue. Initially we tried Ms. Kavita for urgent resolution who showed very reluctant, careless approach & did not respond to our calls, messages & never deputed a senior technician to attend to our concern.
In the last couple of days it was experienced that Tele call center /helpline representatives are helpless after registering several complaints & senior service team at Eureka Forbes are also not willing to look into the problem though it is considered to be escalated several times.
It's very surprising to witness how market leaders in the water filter segment can tolerate the irresponsible approach of such service providers who are trying to spoil the brand image. In our view such service providers & representatives are to be blacklisted if EuerkaF really wants to retain their market share.
At least those who have been under AMC shall be respected as per company values & vision.
I request Digi 1 kalyan sales team & authorities to look at the difficulties customers have to take while dealing with Eureka Forbes products & it can be new learning for your branches where we blindly promote such products.
We hope the customer care team will take positive note of this & some senior team will respond with responsiveness to the customers like us.
Some big bad governance & practices cant be ruled out in the service division.
Regards
Prakalp H Gahankari
Amrut Park, Khadakpada
Kalyan West
[protected]