[Resolved]  Eureka Forbes — non attending to complaint and not even acknowledging the complaint

Address: 110085

Below is the copy of complaint sent by mail to customer care. It was lodged on 12/11/2017. It has neither been attended nor acknowledged.

I have 3 years of amc expiring on 04/03/2020.
Ever since you have outsourced your services it is very difficult to get any issue solved nor the franchise is helpful.

I lodged a complaint with the local franchise on m. No. [protected] on 30/10/2017 at 1 pm. But upto now the service person has not attended,

I tried to register complaint by giving a miss call time and again. I am getting error 503.

I tried to register complaint on another site, but i am not able to fill my mobile no. It does not get edited. So i am not able to register from there too.

Can you please see.

My contract receipt no.[protected] dated 05/03/2017.

There was a time when while registering complaint from rmn, the operator used to address you by your name. He had entire records. Now sadly things have got really bad.
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Dec 28, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Nov 17, 2017
Eureka Forbes Customer Care's response
Dear Customer,

I will need your registered contact number or customer ID to look into the issue you're facing. Kindly share the same so that my team can connect with you soon.

Regards,
Priya
Nov 18, 2017
Updated by bbb1953
My RMN was [protected]. But since you have outsourced the services, I don't know whether it is still in your data bank. My Address 88 B, Jhang Apartments, Sector 13, Rohini, Delhi 110085.
Verified Support
Nov 22, 2017
Eureka Forbes Customer Care's response
Dear Customer,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya
Nov 22, 2017
Updated by bbb1953
Ms Priya, I have responded to you on 18/11/17. My RMN [protected]. My Address 88 B, Jhang Apartments, Sector 13, Rohini, Delhi 110085.
 
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