[Resolved] Eureka Forbes — non-compliance of commitment

8336084608

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

I have purchased one dr. Aquaguard megna hd ro (Nxt) on 18.12.2017 from your divisional sales office at kolkata through your sales representative mr. Mridul kanti roy.. At that time, my old aquaguard i-nova had 3 years amc (December 2016 to december 2019) with your company. The sales representative initially told me that amc charge of residual 2 years will be paid back to me. Accordingly i handed over a cheque for rs.16190 to him for the new one and he issued a quotation to me. When i asked about the refund of 2 years amc charge, he told me that 2 years amc will be extended after 1 year warranty of the new aquaguard and a document in this regard will be send to me by post within 15 days. He also assured me that a aquaguard cover will be provided to me. Unfortunately till today i have not received any document and cover. Meanwhile, i have taked to him over phone for several times. Everytime he is telling that the document has been processed and will be send to me and the cover is not available.

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Mar 17, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2018

Eureka Forbes Customer Care's response Dear Customer,

Is your product registered under the name of Mr.ND. Das? Request you to confirm the same as it would help me assist you further.

Regards,
Priya

Feb 28, 2018

Updated by 8336084608 I have not received any document pertaining to 2 years residual AMC. Since last 15 days, when I called to [protected] and [protected], I have been told that It has been despatched and I shall get it within 2--3 days. Very very unfortunate and non professional service given to the customers.
N.D.Das
[protected]
nd.[protected]@gmail.com

Mar 06, 2018

Updated by 8336084608 Today, after long persuation, they have mailed me a document entending 3 months warranty in stead of extension of 2 years AMC. It is rediculous that this people do not know the differnece between 3 months warranty and 2 years AMC. Worthless service is being rendered by Kolkata office of Eureka Forbes. Their marketing strategy is only to make the customers fool and sale the product.
N.D.Das