Eureka Forbes — non compliance of commitment

Address:

Kolkata, West Bengal, 700084

I have purchased one dr. Aquaguard megna hd ro (Nxt) on 18.12.2017 from your divisional sales office at kolkata through your sales representative mr. Mridul kanti roy.. At that time, my old aquaguard i-nova had 3 years amc (December 2016 to december 2019) with your company. The sales representative initially told me that amc charge of residual 2 years will be paid back to me. Accordingly i handed over a cheque for rs.16190 to him for the new one and he issued a quotation to me. When i asked about the refund of 2 years amc charge, he told me that 2 years amc will be extended after 1 year warranty of the new aquaguard and a document in this regard will be send to me by post within 15 days. He had taken away the amc document for processing. Unfortunately till today i have not received the document. I have taked to him over phone for several times. Everytime he was telling that the document has been processed and will be send to me within 2-3 days.

I have not received any document pertaining to 2 years residual amc. Since last 15 days, when i called to [protected] and [protected], i have been told that it has been despatched on 20.02.2018 and i shall get it within 2 — 3 days. Very very unfortunate and non professional service given to the customers.

Today, after long persuation, they have mailed me a document entending 3 months warranty in stead of extension of 2 years amc. It is rediculous that this people do not know the differnece between 3 months warranty and 2 years amc. Worthless service is being rendered by kolkata office of eureka forbes. Their marketing strategy is only to make the customers fool and sale the product. They should either give me 2 years amc benefit or refund me the amc charge paid by me.
N. D. Das
[protected]
Nd. [protected]@gmail.com