Eureka Forbes — Non compliance of customer demand

Address:

560063

I called your rep Mr. Girish a week back to repair the tap of Aqua guard Enhanced purifier as he replaced my cartridges of 9 months ago as he had given his visiting card for any complain. In place of that he send a guy Mr Vignesh Naik who repaired the tap which I was not satisfied but as it was imminent I kept silence and he told me if you find any problem conact my moble no [protected] and the visiting card which he gave shows that he is a outsourced employee of AQUASHINE TECHNOLOGIES AND AUTHIRISED FRANCHISES OF EUREKA FORBES.my wife asked her to give the bill for the amount of Rs 650/ but he refused to give,
Within a week the whole Tap assembly came out and once I tried to contact he use to tell that I am out of station and another guy Mr Girish also didn't hinder any response. If this is the case then how we can trust like this people who sell out your name so badly. If the service goes poor and people complain does not addressed properly the market share goes down rapidly. Moreover I am a defense officer and immediately I will ask canteen store department to stop demanding your items as our grievances is not adhered. Kindly look into the issue as it will affect badly and the reputation of brand goes down ultimately everyone wants better service.

Regards
Sunil Kumar
Mob- [protected]
[protected]