[Resolved] Eureka Forbes — Non-compliance of service agreement provision-NOT changing Carbon & Candle

Sanchayan G

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I have an Aqua guard CB Gold Water Purifier with a 3-year service contract expiring on 22/08/2014. As per the provisions, the Candle and carbon are to be changed once a year. To-day we have booked for half-yearly servicing;in which also the Candle & Carbon are to be changed.The Booking No.is 77659770 of 11.8.2014. But the Service technician, Rakesh and his Supervisor, Sanjay Gawde refused do do the same on the plea that in the last servicing it is not done. When I asked where in the contract it is written, they could not cite the sae and went ahead with the servicing inspite of my insisting for change of candle & carbon. If this is the quality of service then we are not going to renew the AMC and will switch over to some other product. Sanchayan Gupta A-901, Evershine Sapphire CHS, Chandivali Farm Road, Chandivali, Andheri-East, Mumbai-400072. M:[protected]

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Aug 14, 2020

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Dear Sanchayan G, we are sorry to hear about your experience and regret the inconvenience caused to you.
We request you to give us another chance to serve you.
Please allow us to have this checked, we will look into this matter and help you with the best we can.
We have made a note of your concern details, our representative will get in touch with you to ensure adequate resolution of your concern.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team