Address: | Mumbai City, Maharashtra |
I have an Aqua guard CB Gold Water Purifier with a 3-year service contract expiring on 22/08/2014.
As per the provisions, the Candle and carbon are to be changed once a year.
To-day we have booked for half-yearly servicing;in which also the Candle & Carbon are to be changed.The Booking No.is 77659770 of 11.8.2014.
But the Service technician, Rakesh and his Supervisor, Sanjay Gawde refused do do the same on the plea that in the last servicing it is not done.
When I asked where in the contract it is written, they could not cite the sae and went ahead with the servicing inspite of my insisting for change of candle & carbon.
If this is the quality of service then we are not going to renew the AMC and will switch over to some other product.
Sanchayan Gupta
A-901, Evershine Sapphire CHS,
Chandivali Farm Road,
Chandivali, Andheri-East,
Mumbai-400072.
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