| Address: | Chennai, Tamil Nadu, 600001 |
On thursday, 18 may 2017 8:52 am, rohit krishna wrote:
Rohit krishna,
Advocate & notary public.
Address for correspondence :
Old no.22, new no.41,
Mint street, first floor,
Chennai-600001
Cell phone: [protected]
Rpad
[protected]
To
Eureka forbes
Service headquarters
Bangalore
[protected]@eurekaforbes.com
Sirs
This is with reference to water purifier ro + uv model which i had purchased in middle of 2015. From the beginning it has been giving me a lot of problems. The filters attached to the machine become bad very quickly and do not last more than 6 months. However i was extremely shocked when a complete set of filter valued at rs.4, 600/- bought under invoice no.27396549 and for which the amc was for the period[protected] to[protected] and it was told they would replace and service all defects till then. I am really shocked that inspite of the above guarantee being given for the period[protected] to[protected], all the filters got bad in may 2017 itself within one month of purchase. When a complaint was lodged on[protected] vide request number [protected], a message was sent that your technician mr. C. Velmurugan mobile no. [protected] shall attend the complaint. However i am made to understand by your technician that the filters have gone bad and have to be replaced. The manger in charge of your operations and the boss of your technician informed me that he can change one of the candles free of charge and for which i have to give in writing to them that i shall not ask for any other change of filter henceforth and that too inspite of the amc being valid and in operation and also told me that i may have to pay rs.1000/- or more extra if other candles have to be changed (Not all but only those required).
It is amazing that a set of filter which is guaranteed to last for one year gets bad in one month and then your representatives instead of replacing the same is asking me to pay additional monies to change some of the filters (Not all). They are blackmailing me to issue a letter that i will not henceforth ask for any
: 2 :
Replacement under the amc if they change one candle free of charge. I am shocked at this attitude of your company representatives which is without any basis and has caused me deep mental anguish and hurt. Why are your companys representatives refusing to change the filter is unknown. Such a big mnc company cannot go back on its words so quickly. I request the higher authorities to take up the matter earnestly and redress my grievances immediately. I shall take up the matter further if no action is taken. I am awaiting a response to this letter. Waiting in anticipation.
Rohit krishna
Letter written subsequently
Dear sir. I am extremely sorry to state that though your representatives spoke to me about changing most of the candles free of charge and asking me to pay a sum of rs.800/- for changing the outside candle and one inside candle nothing has happened inspite of waiting for three days. Kindly take speedy action and do the needful. Rohit krishna Was this information helpful? | 
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