[Resolved] Eureka Forbes — Non refund of payment after taking full advantage

Complainant91432

from Etawah, Uttar Pradesh

Address:	Jaipur, Rajasthan, 302026
Website:	eurekaforbes.com

They took full advance payment of rs.21770 from credit card for a single cctv camera on 12/12/2016 and promised to install it the next day. I kept calling the whole of the next day without any reply on when installation will happen. They gave me a schedule only after i threatened to cancel the transaction and that schedule also they were not able to follow. Finally i cancelled the transaction and have written to their centralized customer care for a refund. It is almost ten days now and i am yet to get refund. They keep transferring me to some other department - from customer care to shopping and then to some other 'unknown department'. Nobody has contacted me from this 'unknown department' where they claim that my complaint has been escalated. I want to approach customer court for my money.

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Feb 3, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2016

Eureka Forbes Customer Care's response Dear Customer,

I am disheartened to hear this. Kindly share with me your registered mobile no./ complaint no./ customer ID and I will have my team to get in touch with you at the earliest to address your concern.

Regards,
Priya

Verified Support

Dec 29, 2016

Eureka Forbes Customer Care's response Dear Customer,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya

Verified Support

Dec 30, 2016

Eureka Forbes Customer Care's response Dear Customer,

As I haven't heard back from you, my team is unable to address your concern. Do let me know in case of any further assistance.

Regards,
Priya