[Resolved]  Eureka Forbes — Non replacement of eureka forbes faulty dr. Aquaguard eternity machine, which was installed with broken quartz glass.

Address:	400063
Website:	www.eurekaforbes.com

Customer id : [protected]
Customer name : neelam shah
Order date : 13/09/2016
Order id : 171019
Installation date : 19/09/2016
Agent's name : virendra yadav
Product name : dr. Aquaguard (Eterniti)
The faulty product was installed by : lavkush pathak

At the time of the installation only, it was seen that there was a complete leakage of water. Mr lavkush pathak, (The person from eureka forbes who came for installation) told that it was because of broken quartz glass.

Hence on installation feedback checklist, i lodged the complaint as follow. I wrote, 'this machine which is installed just now, is faulty and hence not accepted. Required to be replaced by fresh new machine.'

I talked with immediate concerned authorities from eureka forbes for the same. Almost one month has passed, but i have not yet received replacement.

Though there are so many companies in the market, i purchased it from your company for your reputation, which is going to get spoiled by very bad customer care service which i experienced.

Can i once again request you to give me replacement for the said above faulty machine at the earliest and oblige? Can i also request you to do the needful at the earliest and save the precious reputation of eureka forbes?

Yours sincerely,
Neelam shah