Eureka Forbes — Non replacement of filter candles as per Annual Maintenance Contract

Address:

East Godavari, Andhra Pradesh

I have paid Rs.3810/-(Rupees Three thousand eight hundred and ten only) vide SBI cheque No. 813659, dt.29.5.2015 towards Service Contract for servicing of Aqua sure Nano RO water purifier for the period from 29.5.2015 to 28.5.2016. As per the service contract Receipt No.[protected], dt.29.5.2015, for RO based water purifier 3 services are to be done and all the filters..Pre-filter Candle, Sediment Filter, Pre-carbon, Post-Carbon&Membrance are to be replaced. But, on 5.6.2015 only Membrane filter has been replaced and a message to my mobile no.[protected] has come stating that eureka forbes have replaced MEMBRANE FILTER ASSLY.ATOM/NANO MRP.Rs.1915/-. The local eureka technician/officer told that they would replace remaining filters as they were out of stock. Till now, eventhough One month time has been elapsed, the remaining filters have not been replaced as per the service contract. Because of this, in the absence of remaining filters, we are unable to drink pure water from the system. Further, the response of the eureka local staff here in this regard and in attending timely service also is very poor and not satisfactory. It is not meaningful and justifiable collecting Contract Amount of Rs.3810/- from me without availability of the all the filters. The supply of all the parts which are to be replaced as per the service contract should be done before initiating the contract. I request necessary help in this regard. From: B.V.Ramanamurthy, Superintendent, Customs, Central Excise&Service Tax, Kakinada. MOBILE NO.[protected]