[Resolved] Eureka Forbes — Non-service even under amc

K.K.KUMAR

from Rajahmundry, Andhra Pradesh

Address:

East Godavari, Andhra Pradesh

I have been trying to get service for my EURO CLEAN WET/DRY product from local franchise as well as from company since two months.
No one cares to attend complaints. Company's customer service section is loaded with thick skinned fellow otherwise one can not be deaf towards customer complaints.
Most horrible thing is that EUREKA FORBES customer service number is never working. SMS complaints never attended.
Umpteen number of times I lodged complaints online but the system produced reply with complaint number came once. Ref: 2CE9087570 dated 6/8/2014.
Local service unit girl called and intimated that service person will come to me on 7/8/2014. At least half a dozen times we wasted calls and money to know whether the service person really coming as we have to make available someone home to attend them.
It is just horrible experience with EUREKA SERVICE.. BE IT AQUA/CLEAN PRODUCTS.

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Aug 12, 2014

Updated by K.K.KUMAR After this complaint, some one from Hyderabad office of Eureka contacted me yesterday morning and took brief of my grievance and assured to resolve it during the course of the day.

Local franchisee owner Mr.Murali and his staff are just incorrigible so much so that even after he assured personally day before to resolve my problem, he did not bother to mind his assurance.

I think it is not that easy. Either I should get rid of the EURO products or bear with their disservice!

Karun K K
[protected]

Sep 01, 2014

Updated by K.K.KUMAR Sir, my problem is not resolved yet. Some service section persons speak from Hyderabad and Delhi and enquire about the problem and assure me of early solution. SO FAR THE EURO CLEAN IS NOT IN USEFUL CONDITION.
The local service person probably on 13/8/2014 visited us and replaced tank but the airtight gasket middle part not brought. Said mistaken identity and promised to come in next 10 days.
It is almost 20 days, company not bothered to set it right.
Any way very very bad service by EUREKA FORBES. While selling products they show all the care under the SUN and afterwards, the customer has to shed blood through his eyes.

Related Eureka Forbes reviews

View all 7763 Eureka Forbes Reviews

Comments

Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Dear K.K.KUMAR, we are sorry to hear about your experience and regret the inconvenience caused to you.
We request you and give us another chance to serve you with the best we have.
We have made a note of your concern details, our executive will get in touch with you and resolve your issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team

K.K.KUMAR

from Rajahmundry, Andhra Pradesh

See sir, it is heart burning with bloody Murali and band, who are not only thick skinned, but ruthless. They assure and do not care to attend. I am unhappy with your company management also for not being upto date in communications. your cust service phones do not work, people dont work.

Only for selling products your people are prompt and not servicing even under AMC, which is unpardonable.

Karun K K
[protected]

K.K.KUMAR

from Rajahmundry, Andhra Pradesh

None can give better than this for the heart rending service.