[Resolved] Eureka Forbes — Non servicing of aquaguard water purifier

pao11gr

from Mumbai, Maharashtra

Address:

226002

We have purchased an aquagaurd water purifier (classic model) in 2013-14 with three year comprehensive AMC. The routine servicing of ibid aquagaurd was done upto 21.01.2016 and the next servicing was due on 22.07.2016. However none of your authorized reps visited us for completing the already overdue servicing till date. In this regard we have lodged complaints whose details are as under
1. complaint ID 87524061
2. complaint ID 89091049 dt. 07.09.2016.
We are surprised and shocked with the above ineptness shown by your office which is known for its customer hospitalities. Due to non servicing of ibid water purifier, many of our staff members have suffered various water born diseases.
Please take necessary action urgently.

Regards

Santosh Pandey
[protected]
PAO 11 GRRC,
Lucknow Cantt.

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Nov 9, 2016

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2016

Eureka Forbes Customer Care's response Dear Customer,

I completely understand your issue. My team at Lucknow will connect with you at the earliest with regards to your product. Appreciate your patience.

Regards,
Leena

Verified Support

Dec 01, 2016

Eureka Forbes Customer Care's response Dear Customer,

I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Leena