[Resolved] Eureka Forbes — not attending within 48 hours after complaint

sridevi25

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500038

I done my complaint on July 1st and I got message on that day only the technician name and phone number that he will be attending. But no one came came and that guy is not lifting. I took AMC also. I called to customer care and they also did not help me out. From last two days I am calling and my problem is not solved. If problem comes then only we will call. Otherwise no one will call. If you cannot attend the complaint some action you should take. Sitting at home at waiting for the technician to come.

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Aug 14, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2019

Eureka Forbes Customer Care's response Dear Sridevi,

I assure you that your service request will be attended on priority. Please share your registered contact number or customer ID. Assuring you that my team will get in touch with you to address the same.

Regards,
Piyush

Verified Support

Jul 09, 2019

Eureka Forbes Customer Care's response Dear Sridevi,

I am yet to receive the requested details from your end. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Piyush

Verified Support

Jul 11, 2019

Eureka Forbes Customer Care's response Dear Sridevi,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any further query. Thank you and have a great day!

Regards,
Piyush

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Comments

ssekhar72

from Bhubaneshwar, Odisha

I do not understand why they require 48 hrs at all when they are mostly operating in urban areas... People are dependent on them for a vital substance like water and they are very much unresponsive... aquaguard is bound to improve or die its natural death.. a lot of difference between service over phone and repair at site...

Eureka Forbes Customer Care's response, Jul 12, 2019

Verified Support

Dear Sekhar,

This is definitely not the kind of experience we strive to provide. Please share your customer ID or contact number here so that my team can get in touch with you at the earliest.

Regards,
Anita

Eureka Forbes Customer Care's response, Jul 23, 2019

Verified Support

Dear Sekhar,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any further query. Thank you and have a great day!

Regards,
Anita