[Resolved] Eureka Forbes — Not changing filter cartridges after renewal of AMC | |||
I have an aquaguard RO REVIVA and its product ID is [protected]. I had a 2 years service contract valid from18/07/2012 to 16/07/2014.I renewed the contract on 29/07/2014 for another 2 years valid from 29/07/2014 to 28/07/2016. The person who visited me for renewing the contract promised me to change the filter cartridges the next day. No one has turned up till date. I have made several complaints at their service help line at[protected]. Every time I make a call, the customer care (don't care) executives give a complaint no and I have dozens of them. They tell the same thing like parrots. There is no feed back system on the current status of our complaints. It has been 15 days since I renewed the AMC and we've been drinking water with high TDS. syed mohideen k.s.h Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
On 12/08/2014 afternoon Eureka Forbes service personnel attended the complaint. The filter cartridges have been changed. The person who came for the renewal of AMC himself attended the complaint. He said he had obtained leave and gone to his native. If the complaint could not be attended for want of personnel or replacement parts they should have told me so which could have reduced my anxiety. This has never happened with Eureka Forbes earlier. Thanks anyway for your concern Eureka Forbes Team.
Syed Mohideen
[protected]
Syed Mohideen
[protected]
Dear syed mohideen, thankyou for your valuable feedback.
We are sorry for the inconvenience caused.
However, we are glad that your issue has now been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
We are sorry for the inconvenience caused.
However, we are glad that your issue has now been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
Dear Sir,
I call your custumer care for my complaint that taste of water is not good & TDS is low. But my problem was not resolved. Today on 18/05/18 your company technician comes and changed the membrane which was not sealed, when he opened RO to changed membrane I and your technician see all filter check all filter in which date & year written by pen is 27/11/2015 is mentioned. I take picture of all filters. It means that in my present AMC service your technician not changed my filter because my previous AMC date is 27/11/15 to 26/11/16 and my contract receipt no. is 25441546 I am attaching Invoice cum receipt of previous & present AMC along with pictures of filters in which you clearly see the date 27/11/15 mentioned in all pictures of filters. Eureka Forbes is a big company & committed for his product and services how your technician do that it’s a trust that I have in Eureka Forbes, I am sorry but your service is not acceptable like this. So kindly look into the matter as earliest as possible Eureka Forbes is a brand name and I have been a loyal customer for years. So kindly changed all filters of my RO. My present AMC date is 7/10/17 to 6/10/18 and my contract receipt no. is 0007455.
Thanks & Regards
Deependar singh
Beas, India
Mo.No. – [protected]
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I call your custumer care for my complaint that taste of water is not good & TDS is low. But my problem was not resolved. Today on 18/05/18 your company technician comes and changed the membrane which was not sealed, when he opened RO to changed membrane I and your technician see all filter check all filter in which date & year written by pen is 27/11/2015 is mentioned. I take picture of all filters. It means that in my present AMC service your technician not changed my filter because my previous AMC date is 27/11/15 to 26/11/16 and my contract receipt no. is 25441546 I am attaching Invoice cum receipt of previous & present AMC along with pictures of filters in which you clearly see the date 27/11/15 mentioned in all pictures of filters. Eureka Forbes is a big company & committed for his product and services how your technician do that it’s a trust that I have in Eureka Forbes, I am sorry but your service is not acceptable like this. So kindly look into the matter as earliest as possible Eureka Forbes is a brand name and I have been a loyal customer for years. So kindly changed all filters of my RO. My present AMC date is 7/10/17 to 6/10/18 and my contract receipt no. is 0007455.
Thanks & Regards
Deependar singh
Beas, India
Mo.No. – [protected]
Eureka Forbes Customer Care's response, May 20, 2018
Verified Support
Dear Deependar,
I do understand your disappointment towards this. My team in Amritsar has been informed about your concern. They'll surely connect with you at the earliest to address the same. Appreciate your patience.
Regards,
Anita
I do understand your disappointment towards this. My team in Amritsar has been informed about your concern. They'll surely connect with you at the earliest to address the same. Appreciate your patience.
Regards,
Anita
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Eureka Forbes Team