Eureka Forbes — Not changing the filter under AMC

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Chennai, Tamil Nadu

I purchased Eureka RO Enhance in Sept 2011. Took AMC in Sep2012. Extended AMC in Sept 2013. At that time the technician told me that the water filter is good and it can be changed after few months. They told the same during every 2 months when they serviced. Now the water quality is low and since my AMC is expiring, I asked them to change the filter vide service request no [protected] Dt:16 Sept. They did not respond for 4 days. I made several calls every day. finally they told that as per their records the water filter is already changed. So they can't change it now. Not sure if they sold it outside. I got three area manager numbers, Karthik :[protected]; Venkatachalam:[protected]; Emayavarman:[protected]. I called each of them several times but no one responded. I even sent sms to all of them. No response. It's very pathetic that their area managers are not responding to the calls? Hope they believe in what they say "Your friend for life". and resolve my issue by replacing the filter. If they see this complaint, they can contact me. They can get my number from the service request no [protected]. -Suneel