Eureka Forbes — Not following terms and conditions as laid down in the contract of amc

Address:	531030
Website:	Eureka forbes

I had purchased an amc bearing the receipt no.[protected] from eureka forbes for service of my aqua guard water purifier paying rs.4800/- over a validity of 3years on 26.07.2015. My consumer id is [protected]. My present address is ch. Satyanarayana, branch manager, sbi, devarapalle branch, opp. Raja rajeswari motors, raja rajeswari nilayam, ground floor, devarapalle, visakhapatnam district, ap-531030. I got my address updated by calling customer care around twelve days ago and booked a service request too for which i didn't get any response in return from the personnel of eureka forbes. None of the technicians turned up till now at my place. Since the date of purchase of amc it is the duty of the company itself to provide the service twice an year as per the contract which the company violated the agreed t&c and hadn't given atlease once till date though the contract is live till 30.07.2018. As such i look forward for your early action in this regard, else i will be constrained to file a suit.