[Resolved] Eureka Forbes — Not giving proper servicing. Too many complaints still no one comes for servicing | |||
NOT GIVING PROPER SERVICING. TOO MANY COMPLAINTS STILL NO ONE COMES FOR SERVICING.I Lydia Curel resident of 302 A wing Indrajeet Apartment, Near Ganpati Karkhana, Majiwada, Thane -400601, Mumbai, Maharashtra Ph No [protected] . I bought aqua guard water purifier many years back(Aquaguard Compact Purchase date[protected].Mr Khimji solakni was the person who fitted the purifier but he didn’t fit the safety valve. The service guys never called me before coming to provide service so they used to come at any time which was inconvenient for me. On[protected], a person named Manish singh came for the servicing but as there was water problem at our place on that day, so he signed himself, went back and reported the company that the servicing was done. On[protected] a person named Mr Gaikwad promised us to give a good service so I did a renewation of 3 years but in the receipt only 2 years[protected] to[protected] was written for the cost of 3 years. The end date of service should have been[protected]. Also after the renewation, they still have not given us any service.So I called Eureka forbes[protected] helpline and the person Mr. Kedar Sharma gave me a complaint no 78051978 dated by 5-9-2014 at 15:43.He said that your complaint has been registered and the servicing would be done within 2 days. But it has been more than a week and still no one has showed up for the servicing.I even called the person Mr Gaikwad ph no [protected] for requesting the service.He said that he will come tomorrow and replace the filter.I still waited for him till today[protected] evening but he didn’t come.The replacement period for the filter is long past its due. Members of my family are falling ill because of the water which is not filtered properly by the Aquaguard filter.Who is responsible for this?We are drinking boiled water daily.So its my request that you take your aquaguard filter machine and give me my money back.Your harassment is now past my limit and so I will go to the consumer department and file a paper against the company for its poor service. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
61%
Complaints
7759
Pending
412
Resolved
4407
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information
We request you to give us another chance to serve you.
Please allow us to have this checked, we will look into this matter and help you with the best we can.
We have made a note of your contact details, our representative will get
in touch with you to ensure adequate resolution of your concern.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team