[Resolved]  Eureka Forbes — Not providing free service to my product

Address:Mumbai City, Maharashtra, 211012
Website:www.eurekaforbes.com

Dear sir on 13 june 2016 i purchased aquasure water purifier xpert model from allahabad uttarpradesh. As per company norms they give free service two times within a year. My product is also in warranty period. So many times i called to customer care centre of eureka forbes to send technician to my home for free servicing of my product. But every times they note my complaint and say that within 2 days they will send the technician. But now i completely disappointed with there response. I wasted my lot of time and money in calling them. Sir please note down my complaint number that i got from eureka forbes customer executive - [protected] & second complaint no is [protected]. Sir i am also sending the bill of my product. Please take strict action against them so that it won't happen to another customer. Company head office is in mumbai. Hope to receive response soon. Thanks
Sandeep pandey
Mobile no [protected]
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Jun 17, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
May 17, 2017
Eureka Forbes Customer Care's response
Dear Sandeep,

I have escalated your concern to my team at Allahabad. They will contact you soon to service your product.

Regards,
Anita
Complaint comments 

Comments

Pls find this product and original products pls send ...
Eureka Forbes Customer Care's response, May 17, 2017
Verified Support
Dear Amlan,

Is there anything in particular we can assist you with?

Regards,
Anita
Eureka Forbes Customer Care's response, May 19, 2017
Verified Support
Dear Amlan,

I am still awaiting your revert. Please share your concern so that I can assist you accordingly.

Regards,
Anita
Eureka Forbes Customer Care's response, May 24, 2017
Verified Support
Dear Amlan,

As I haven't received your details, your complaint has been closed from our end. Do contact me in case of any query.

Regards,
Anita

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