[Resolved] Eureka Forbes — Not providing free service to my product | |||||
Dear sir on 13 june 2016 i purchased aquasure water purifier xpert model from allahabad uttarpradesh. As per company norms they give free service two times within a year. My product is also in warranty period. So many times i called to customer care centre of eureka forbes to send technician to my home for free servicing of my product. But every times they note my complaint and say that within 2 days they will send the technician. But now i completely disappointed with there response. I wasted my lot of time and money in calling them. Sir please note down my complaint number that i got from eureka forbes customer executive - [protected] & second complaint no is [protected]. Sir i am also sending the bill of my product. Please take strict action against them so that it won't happen to another customer. Company head office is in mumbai. Hope to receive response soon. Thanks Sandeep pandey Mobile no [protected] Was this information helpful? | |||||
Jun 17, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support May 17, 2017 Eureka Forbes Customer Care's response Dear Sandeep, I have escalated your concern to my team at Allahabad. They will contact you soon to service your product. Regards, Anita | |||||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Is there anything in particular we can assist you with?
Regards,
Anita
I am still awaiting your revert. Please share your concern so that I can assist you accordingly.
Regards,
Anita
As I haven't received your details, your complaint has been closed from our end. Do contact me in case of any query.
Regards,
Anita