[Resolved]  Eureka Forbes — Not received freebies

Address:

Nagpur, Maharashtra

Have online ordered Dr. Aquaguard compact on 25th June 2015, as per commitment by Eureka forbes telesales team, the ordered product will reach to me within 7 days. I had continuously followed status delivery status, however had not got satisfactory answer from customer care team. One of Eureka forbes executive has assured that, logistic team will call me within an hour however, a complete day is passed and I had not received any call from them. I had made another n number of attempt, and guess what, I got same answer from new exicutive every time team and I had not received a call from logistic team. Funniest part is I had not got any service request no. for both complaints done on [protected]. I had latter inquired on customer care no. 39883333, which is handle by a gentlemen, who has registered my complaint and provided me a complaint no i.e. 92258552. Finally I had followup with Nagpur team and received products on 7th July 2015 and Nagpur team has helped me out for installation too( though that does't comes under there preview.) I had Not received freebies offered by the telesales team, every time I tried to they they have advice me to contact Mr. Vinit Jain( so called senior officer). I had tried n-number of times to contact him on([protected]) Provided by customer care team. Frankly speaking now my fingers started paining by dialing his number, but that fake person never revived a call. Apart form this I had tried to connect with customer care team, most of the time they put the call on hold for 10-15 mins and latter disconnected the same. What a unprofessional ridiculous customer care approach by a company like eureka forbes. I had made a complaint for freebies on 9th july 2015(complaint no.[protected] which is not resolved by eureka team till date. I already written n-number of mails with respect to this issue on [protected]@eurekaforbes.co.in; [protected]@eurekaforbes.co.in; [protected]@eurekaforbes.com but never got the resolution and revert form the teams. I have online ordered Dr. Aquaguard compact on 25th June 2015, as per commitment by Eureka forbes telesales team, the ordered product will reach to me within 7 days. Finally I had followup with Nagpur team and received products on 7th July 2015 and Nagpur team has helped me out for installation too, though that does't comes under there preview. I had Not received freebies offered by the telesales team, every time I tried to they they have advice me to contact Mr. Vinit Jain so called senior officer. I had tried number of times to contact him on [protected] Provided by customer care team. Frankly speaking now my fingers started paining by dialing his number, but that fake person never revived a call. Apart form this I had tried to connect with customer care team, most of the time they put the call on hold for 15 mins and latter disconnected the same. What a unprofessional ridiculous customer care approach by a company like eureka forbes. I had made a complaint for freebies on 9th july 2015 complaint no. 92309961 which is not resolved by eureka team till date. I already written number of mails with respect to this issue on customercareofficereurekaforbes.co.in shoppingeurekaforbes.co.in customerserviceseurekaforbes.com but never got the resolution and revert form the teams. I personally fill don't buy eureka products.they are incompetent to serve the customer.and also makes fake promotions.