[Resolved] Eureka Forbes — not rectified the issue

biju aravindan

from Hyderabad, Telangana

Address:

560066

Hi,

This is regarding the complaint raised on 4th of august of 2017. After raising the complaint, the technician came to our place and identified the problem with the aqua guard magna. He informed that the pcb and lamp needs to be repaired, as he was not sure if it was available in stock he provided his manager's no (Mr. Sunil - [protected]). After contacting mr sunil, he ensured that the parts will be sent through a technician within a day. Even after following up with him on alternate days there is no progress. He promised that the part is dispatched and technician will fix it today, but when i called him today, he said he is out of station and have no idea about it. He gave another number and asked to contact ([protected]) which is always giving an engage tone.

Could you please help to sort it out?

Thanks & regards,

Biju p aravindan.

Was this information helpful?

No (0)

Yes (0)

Sep 12, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2017

Eureka Forbes Customer Care's response Dear Biju,

Kindly send in your registered contact number/customer ID so that my can get in touch with you for further assistance.

Regards,
Anita

Aug 14, 2017

Updated by biju aravindan Hi,

The contact number is [protected]
Alternate number : [protected]

Till now, none contacted even though the service team has it. Please help to resolve issue.

Aug 14, 2017

Updated by biju aravindan How can you mark it as resolved when the problem is still persists?

Aug 16, 2017

Updated by biju aravindan It's a real torture. I got 2-3 calls from the technician and they keep on asking what is complaint. But none turned up. Now again one guy called and asking what is the complaint. When I said, the earlier technician said its PCB and UV light need to replace, the technician is saying, I need to raise a complaint to his manager Hemant ([protected]). I am really not understanding the process. Why do I need to raise a different complaint to his manager for replacing the parts.
Please do the need full and resolve it ASAP.

Related Eureka Forbes reviews

View all 7769 Eureka Forbes Reviews

Comments

biju aravindan

from Hyderabad, Telangana

Hi,

The contact number is [protected]
Alternate number : [protected]

Till now, none contacted even though the service team has it. Please help to resolve issue.

Eureka Forbes Customer Care's response, Aug 14, 2017

Verified Support

Dear Biju,

I'll definitely have a member from my service team in Bangalore to look into this. Request your patience in the meantime.

Regards,
Anita

Eureka Forbes Customer Care's response, Aug 17, 2017

Verified Support

Dear Biju,

I've been updated by my team that your concern has been addressed. Thank you for your support and have a nice evening!

Regards,
Anita

biju aravindan

from Hyderabad, Telangana

Very bad service.. none turned up till now