Eureka Forbes — not replacing the items which is under warranty

Address:	No: 22, Green Park, Thiruverkadu, Chennai - 600077
Website:	Eureka Forbes

Hi,

I have brought this eureka forbes in 2017 year and on each year i am renewing the insurance for this product. So for this 2020 year also i have renewed my insurance with rs. 5000 and right now there is some issues with my water filter, so i called the customer care to send the technician to resolve the issue. But they came and said that some parts needs to be replaced and they will replace it soon. After that there is no response from technician when i try to call the customer care they are telling they have marked this issue as priority and it will be resolved within 24 hours but it was almost 3 weeks still no one have replaced the item or resolved the issue. So please help me in getting this issue resolved.

Thanks,
Karthick