Eureka Forbes — Not replacing/refunding amount for defective Dr Aquaguard Genius+ | |||
With reference to customer ID [protected] an on line purchase from Eureka Forbes site was made on 27.06.2015 for a Dr Aquaguard Genius+ amounting Rs 22, 990/ During first installation their technician could not install due to some defect in the unit. So many calls and mails have been sent but no action has been taken from the company. Was this information helpful? | |||
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Eureka Forbes customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear sir,
Regretfully it is informed that we are facing lot of problem due to your defective unit vide customer ID [protected] it is taking more than 5 hours instead of 45 minutes to fill up its inbuilt tank. And its drain water continues falling after filling of its tank even after when the unit electrical supply is switched off. Water is falling from the top of the unit. Since the unit is installed today itself by your representative and not working properly it is requested that either paid amount to be refunded or replace the product at the earliest. We are facing water crises in such a rainy season as old water purifier has been removed today and your Dr Aquaguard Geneus+ is not working too. I'm fed up with working of your team.
Regretfully it is informed that we are facing lot of problem due to your defective unit vide customer ID [protected] it is taking more than 5 hours instead of 45 minutes to fill up its inbuilt tank. And its drain water continues falling after filling of its tank even after when the unit electrical supply is switched off. Water is falling from the top of the unit. Since the unit is installed today itself by your representative and not working properly it is requested that either paid amount to be refunded or replace the product at the earliest. We are facing water crises in such a rainy season as old water purifier has been removed today and your Dr Aquaguard Geneus+ is not working too. I'm fed up with working of your team.
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your customer ID; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long-term relationship with you.
Regards,
Eureka Forbes Team