[Resolved] Eureka Forbes — Order confirmed no further status information

Pratik Dhavale

from Pune, Maharashtra

Address:	Pune, Maharashtra, 412307
Website:	www.eurekaforbes.com

I purchased euroclean litevac online from www.eurekaforbes.com on 12th january 2017. I have not yet received my product. I paid online. To know the status of my order i called on eureka forbes ecommerce help line[protected] several times, after ivr the keep playing music and no one picks the call. I kept holding the phone for 10 15 20 mins but no one picks the call. Even after trying to connect with customer service 20-30 times same thing happens, no answer from other side. This was my worst my worst experience buying something online. I feel like i have become victim of fraud. I want to cancel my order by i can not find a way to do so on eureka forbes website. Please help.

Regards
Pratik

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Mar 2, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2017

Eureka Forbes Customer Care's response Dear Pratik,

We really don't want our customers to feel this way. Share your registered contact no/customer ID and I'll have my team get in touch with you.

Regards,
Priya

Verified Support

Jan 27, 2017

Eureka Forbes Customer Care's response Dear Pratik,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya

Verified Support

Jan 30, 2017

Eureka Forbes Customer Care's response Dear Pratik,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Priya