[Resolved]  Eureka Forbes — order id : #[protected]- euroclean iclean gfcdiclen00000

I am writing this piece of mail with great anguish, disgust to bring to your notice a very unprofessional institution eureka fobes is.

I purchased from eureka forbes euroclean iclean gcdiclen00000 which is suppose to be delivered on 31st auguest 2017 a promise/commitment made by you in mail communication.

Details of purchase:

Order id : #[protected]
Ship to party customer id : [protected]
Sold to party customer id: [protected]
Order date :
[protected]
Est. Delivery date
[protected]

Then i started getting messages from courier company with a shipment id[protected] from 1st of september saying the product is out for delivery, the interesting thing is the same message comes on 2nd of september saying the same.

Then i call your customer care to know when the product will be delivered as it has not come to my door on 1st september and to my surprise she tells me that the product is out of stock so it will take another a week or two to be delivered.

Now here is my question to you and your self declared best company.

If a product is out of stock why did you take payment.?

If a product is out of stock why did you committed a delivery date?

If a product is out of stock from day 1 is it not the responsibility of the seller (In this case it's you) to inform customer on this and reject its payment and ask him to wait till the product is in stock? Or minimum courtesy to give a call to tell him on the situation rather then waiting for customer to call you back. If you donot have outgoings a simple message will suffice.

What kind of racket your company is running with the money of customer and false promises?

I would expect toddler professionalism from yourself and your company to have a little decency to reply me at least now on the steps and actions you are taking on this if any?