Eureka Forbes — Our Request No. 77237504 Dtd 15.7.2014 not attended by Eureka Forbes executive

saritajathan

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Dear Sir/Madam

We had taken 3 year AMC for our Aqua guard on 21.11.2014 (Customer code - [protected]) . We had logged our complaint on 15.7.2014 with Eureka Forbes ( Complaint request[protected] as our Aqua Guard was not working.Inspite of several reminders to the customer care nobody attended our request from Eureka forbes.So we got it repaired from outside. Company is not bothered about their Customer request.They Collect Money from the customer in the name of AMC and don't turn up for service.

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Eureka Forbes customer support has been notified about the posted complaint.

Jul 19, 2014

Updated by saritajathan Dear Sir/Madam We had taken 3 year AMC for our Aqua guard on 21.11.2013 (Customer code - [protected]) . We had logged our complaint on 15.7.2014 with Eureka Forbes ( Complaint request[protected] as our Aqua Guard was not working.Inspite of several reminders to the customer care nobody attended our request from Eureka forbes.So we got it repaired from outside. Company is not bothered about their Customer request.They Collect Money from the customer in the name of AMC and don't turn up for service

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Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Dear saritajathan, we are sorry to hear about your experience and regret the inconvenience caused to you.
We request you and give us another chance to serve you with the best we have.
We have made a note of your concern details, our executive will get in touch with you and resolve your issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team