Eureka Forbes — paid 60k to eureka forbes, camera is still not installed, very poor customer experience

King S

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu

Hi we got to know eureka forbes in the trade fare, showcasing surveillance cameras, we got a quotation (Attached) from them on june 24 2019 and later contacted them and paid 60k and other additional charges they collected for camera fitting, currently none of the camera is working and they have not provided the entire materials for the amount paid, (Bill attached) everyday we are contacting them for service, they are not even bothered to attend the customer call and its been a month we are regularly contacting and fed up of eureka forbes, please take necessary action on them for their poor service and we need a compensation for the negative service they provided to us. Hope this is the right forum to get my issue resolved, if not the next thing is publishing eureka forbes pathetic service in all social networks.

Thanks,
Jesi
[protected]

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Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2019

Eureka Forbes Customer Care's response Dear Jesi,

I've shared your concern along with your details with my team in Chennai. Be assured, they’ll connect with you as soon as possible to assist you further.

Regards,
Priya

Aug 05, 2019

Updated by King S No one connected with us till now.. You guys are really great and proving that you provide a very pathetic customer service.

Please shut down your company if you are not able to service the customer.

Aug 05, 2019

Updated by King S I would need a refund or explanation with the next 48 hours. Otherwise I know, What I can do.